Frequently Asked Questions

The cost of our monthly fee is dependent on your location, water quality, and the type of subscription you select from Vida Water. 

The monthly fee covers the cost of the water filter, its installation, routine filter replacements, and ongoing maintenance by our trained professionals.

Absolutely! You can cancel your subscription at any time without any penalties or additional fees. We strive to provide the best service possible, but we understand that our customers’ needs can change.

To cancel your subscription, simply contact our customer service team through our website or by phone. We will guide you through the process and handle your request promptly.

If you move to a new location within our service area, we can transfer your service to your new address. Just let us know in advance, and we’ll arrange for a technician to install a filter at your new home.

We provide routine filter replacements to ensure your system operates at peak efficiency. You can expect your service technician to advise you on the frequency of these replacements when  your system is installed.

Our skilled technicians will handle the installation of your water system and first water filter. We’ll find a time that works best for you to minimize any disruption. Replacement filter cartridges will be mailed to you when it’s time for a change. Our customer support specialists are always on call to help.

We select the water filter that is best for your home and your water. All of our systems are chosen based on their performance reliability, meaning you will be getting one of the best products on the market. The filter we recommend for your home will be chosen to address your water’s specific quality and to minimize water wastage. Our goal is to help your family keep your water bills affordable while providing you trusted water.

While we do not offer a traditional trial period, our flexible cancellation policy allows you to subscribe risk-free. You can cancel anytime if you decide the service isn’t right for you, without any penalties.

Signing up is easy! Visit our website, fill out the registration form with your details, and choose a convenient time for your water quality test. Once we are confident what is in your water, we will recommend a water system and you can schedule filter installation. You can start enjoying better water in no time.